Terms of use

SMALL STUDIO L.P.
VAT: 998789076
GEMH: 027057140000
+302410550830
hi@smallstudio.gr
https://www.smallstudio.gr

Privacy Policy

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Terms Of Use

Domain registration

1. SMALL STUDIO registers domains on the Internet through the relevant governing bodies and hosts websites and related material on the SMALL STUDIO server(s) on behalf of clients. These terms and conditions apply to the use and registration of domain names and the web hosting services offered by SMALL STUDIO.
2. SMALL STUDIO is an approved Registrar for greek domain names and registers other tlds/domains through approved Domain Registrars. 
3. The client will be bound by the terms and conditions of the relevant domain name space (e.g. .com or .gr) under which any domain name registered on its behalf falls, and should become familiar with them. SMALL STUDIO may post links to these terms and conditions on the SMALL STUDIO website purely as a convenience to the client.
4. SMALL STUDIO will strive to ensure that registration and subsequent DNS propagation is affected in the shortest period of time. However, SMALL STUDIO cannot be held liable for any delays that may accompany the registration of domains. Initial Setup fees are non-refundable. Domain name registration fees constitute a once-off payment subject to certain renewal charges.

Domain renewal

1. SMALL STUDIO will register a domain for a specified period (generally one year except greek domain names).
2. Thereafter, the client is solely responsible for ensuring that the domain is renewed at the end of that period, and subsequent periods, until the domain is either cancelled or transferred by the client. This includes domains which have been set to auto-renew. Should the auto-renewal process fail, the onus will be on the client to notify SMALL STUDIO of the failure.
3. SMALL STUDIO will endeavour to send a courtesy reminder to the client, such as an SMS, email, or phone call. Such reminders in no way transfer responsibility to SMALL STUDIO for ensuring that the domain is renewed.
4. Should this reminder fail to reach the client, or should the reminder fail to be issued, this will not constitute a breach of this agreement, as this is solely performed as a courtesy.
5. Clients registering domains must take note of the registration date, and ensure that renewal is effected.
6. Clients may manually renew domains by accepting renewal in Client Portal, or by selecting auto-renewal in Client Portal and ensuring that this is effected by SMALL STUDIO.

Domain transfer

1. SMALL STUDIO will transfer existing (registered) domains from existing hosting providers to SMALL STUDIO’s DNS and web servers. Upon requesting the transfer, and accepting the relevant service terms, the client explicitly agrees that it has the authority to do so, being the registrant of the domain in question, or having been nominated as an agent of the registrant. The client thereby indemnifies SMALL STUDIO from any disputes regarding ownership of the domain and any claims as a result thereof.

Cancellation

1. Cancellation, by the client or SMALL STUDIO, will result in any data being permanently removed from SMALL STUDIO’s servers. Clients are solely responsible for ensuring that backups are made of web content and email data, or any other data stored on their hosting space. SMALL STUDIO will not be liable for loss of data, or be obliged to provide any such data once the hosting contract term has expired. Any backups made by SMALL STUDIO will be made for legal purposes and not for data retention purposes and will not necessarily be made available to clients on request.

Payment and payment terms

1. In the case of a website being suspended due to non-payment a reconnection fee may be applied before the website is unsuspended. An additional waiting period of up to 72 hours may be imposed in the case of multiple payment bounces.
2. If a Client remains in default of a monthly fee in respect of any hosting service for 15 days, SMALL STUDIO may terminate the agreement with immediate effect. Any related client hosting data stored on servers will be permanently removed. The Client will remain liable for all Fees and charges for any period of suspension. SMALL STUDIO will not be liable for damages suffered by any person due to the permanent deletion of any hosting data due to a client not keeping their account up to date.

Liability for registration and use of domain names

1. SMALL STUDIO has not and does not conduct pre-registration searches in respect of the client’s use and registration of its selected domain name/s and is therefore not obliged to either advise the domain name client about possible conflicting third party rights or to take steps to ensure against possible disputes concerning a third party’s intellectual property or other rights.
2. SMALL STUDIO reserves the right to disclose pertinent information to Registrars for public disclosure as per the terms and conditions of the Registrar. SMALL STUDIO will not be held liable for any claims of infringement of privacy by fulfilling such registration conditions.
3. This forms a regulatory requirement by the registrar, and there is a service agreement requirement to the client.
4. The client indemnifies SMALL STUDIO by warranting that the use or registration of the domain name by a client does not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, trade name, company name, close corporation name, copyright nor any other intellectual property right, and that client has the right to use the domain name as requested.
5. SMALL STUDIO cannot act as an arbiter of disputes arising out of the registration and use of domain names. At the same time, clients acknowledge that SMALL STUDIO may be presented with evidence that a domain name registered by a client violates the rights of a third party. In such instances SMALL STUDIO shall be allowed to provide a complainant with the client’s name and address and all further communication will exclude SMALL STUDIO and SMALL STUDIO will have no further obligations to the client. In such instances the client shall be entitled to continue using the domain name registered for the client by SMALL STUDIO until a court or other body with jurisdiction directs otherwise.

Hosting services

1. SMALL STUDIO does NOT provide SMTP mail services for marketing or bulk emails with shared hosting packages.
2. SMALL STUDIO reserves the right to suggest suitable alternatives to the client and / or charge for excessive traffic or system resources as it deems necessary, at its sole discretion. 
3. SMALL STUDIO reserves the right to move a website between web servers and Internet backbones as it deems necessary. If a client moves in excess of their monthly web traffic allocation, the account will be suspended.
4. SMALL STUDIO reserves the right (but does not assume any obligation) to inspect the contents of data that the client transmits, receives or stores on an SMALL STUDIO server to ensure compliance with this agreement or any applicable laws, regulations or codes of practice.
5. The client must immediately and adequately respond to a denial of service attack (DOS / DDOS). If the client’s facilities are targeted by a DOS attack that affects other network users, the client’s service will be suspended.
6. SMALL STUDIO reserves the right to request additional information relating to hosting of domains or physical and cloud servers that are registered, hosted or managed by SMALL STUDIO.
7. SMALL STUDIO reserves the right to suspend or terminate services immediately without liability should additional information not be provided upon request.
8. Use of Hosting services with SMALL STUDIO is strictly subject to 3rd party and upstream licensing requirements or agreements. Should incorrect or incomplete information be supplied service will be subject to suspension or terminations without prior warning.

Backups

1. Clients are solely responsible for backing up their data and SMALL STUDIO strongly encourages ALL Hosting clients to do so as frequently and completely as possible. SMALL STUDIO will not be liable for any data loss or any other losses or damages related to backups or data recovery without exception.
2. SMALL STUDIO may, in some instances, offer a separate backup service in conjunction with dedicated hosting, and will make such backups available to clients on request as and when they are available. However, SMALL STUDIO does not warrant or guarantee the availability, completeness or “up to date” status of such backups.
3. Clients are ultimately responsible for their own data, and SMALL STUDIO strongly encourages such clients to continue to make their own backups as frequently and completely as possible to ensure that they have recourse in the event of any failure.
4. SMALL STUDIO also cannot guarantee the condition or fitness of any backups provided. Such backups are provided “as is” and are used at the client’s own risk and discretion – whether restored by SMALL STUDIO by instruction from clients or by clients themselves.
5. SMALL STUDIO will not be liable for any losses or damages relating to any incidents arising out of such backups being provided (or not provided) to clients on request.

Dedicated servers

1. SMALL STUDIO provides servers to clients for the purposes of their hosting needs. However ownership of physical hardware rests solely with SMALL STUDIO at all times. Clients may not make any claim to hardware deployed for their hosting, and may not have access to SMALL STUDIO property, hardware or hosting infrastructure (such as data centers).

Cloud hosting

1. SMALL STUDIO reserves the right to manage the cloud environment at its discretion for the overall benefit of cloud hosted clients. Any virtual machine which SMALL STUDIO deems at its sole discretion to have a negative effect on the environment may be powered down or suspended.
2. SMALL STUDIO strictly forbids the creation of nested VM’s, or virtual instances within a virtual server. This severely degrades overall performance and will be treated as a violation of SMALL STUDIO Terms & Conditions (contrary to the intended use of the product).
3. SMALL STUDIO also strictly forbids any misuse of shared or cloud resources, such as RAM Disks (use RAM memory as storage disk space), which abuses resources and compromises the integrity of the cloud environment.
4. SMALL STUDIO may also, at its discretion, restrict the server to limited IOPS (Input Output Operations Per Second) where a client’s use of available virtual resources is negatively affecting the overall environment.
5. SMALL STUDIO reserves the right to move a cloud server between our virtual environments and Internet backbones as it deems necessary.’

99.9% website uptime guarantee

1. The 99.9% website uptime guarantee is applicable only if the web server on which a client’s web hosting service resides crashes or goes down at an unscheduled time. This guarantee is not valid if there is any network problem between the client and the web server which prevents the client from seeing the web server, for instance – if the client’s ISP’s link to the respective data center goes down or is faulty, but the web server SMALL STUDIO hosts is still up, SMALL STUDIO is not responsible for the client not being able to reach their website.
2. SMALL STUDIO is not responsible if any third party operated network or service experiences problems and outages (i.e. all network infrastructure and links, client’s internet connection, firewall service managed by external parties). If the applicable web server is up and running at all times then the website will be deemed to have achieved 99.9% uptime.
3. The 99.9% uptime guarantee does not apply to any scheduled downtime for maintenance of any of the SMALL STUDIO web servers. If there is scheduled maintenance to be done the client will be notified at least 24 hours in advance. The scheduled maintenance will always be done after hours (based on Greek Time) and the web server downtime will be kept to a minimum.
4. The 99.9% uptime guarantee does not apply if SMALL STUDIO suspends the client’s service as allowed in terms of this agreement.
5. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.
6. The services provide access to the internet, which is subject to bandwidth constraints, system failures and all manner of other factors that may impact on the client’s access, for which SMALL STUDIO accepts no responsibility.

Use at client’s risk

1. SMALL STUDIO will exercise no control whatsoever over the content of the material hosted on, or the information passing through the SMALL STUDIO network and in no way moderates such content.
2. Clients expressly agree that use of SMALL STUDIO’s server(s) and services are at the client’s sole risk.

Spam / virus filtering

1. SMALL STUDIO provides a spam and virus filtering system to protect clients from unsolicited mail and viruses. The client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the client. The client acknowledges and agrees that SMALL STUDIO shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.
2. SMALL STUDIO reserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam or malicious.

Webmail

1. Webmail and other web-based email services made available by SMALL STUDIO are provided on an “as is” basis without representations, warranties or conditions of any kind, and the client acknowledges and agrees that SMALL STUDIO shall have no responsibility for, or liability in respect of, any aspect of the webmail services, including without limitation for any lost or damaged data or any acts or omissions of SMALL STUDIO. As webmail storage space is limited, some webmail messages may not be processed due to space constraints or message limitations.

Email

1. By using our services, you agree not to engage in the following activities:
   Sending unsolicited marketing, promotional, or advertising emails to other users or third parties without their explicit consent.
   Using the platform to collect email addresses or other contact information for the purpose of sending unsolicited emails, spam, or any other form of direct marketing.
   Distributing any content or communications that could be considered as spam, including bulk, unsolicited emails, or promotional messages that are not related to the intended use of the platform.
   Use SMALL STUDIO’s servers to send marketing/bulk emails. You should use marketing platforms like mailchimp in order to send marketing/bulk emails.
2. SMALL STUDIO reserves the right to terminate or suspend your account if you are found to be in violation of this provision.

Software updates

1. SMALL STUDIO will be responsible for updates to Operating Systems and Shared Libraries on Shared Hosting Servers.
2. SMALL STUDIO will only affect software updates to Operating Systems on Managed Dedicated Servers (including managed cloud servers). SMALL STUDIO will not affect other updates on Managed or Unmanaged servers, as this is not part of the service offered.